Our Warranty & Guarantee
Our Warranty & Guarantee Policy
Change of mind returns
(a) We do not accept returns for change of mind or other circumstances.
Australian Consumer Law
(b) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(c) Where you return the products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(d) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.
Warranty Against Defects
(a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(b) In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will be free from Defects for 1 year from the purchase date.
(c) What is a defect? Our Warranty applies to a leakage from the bottle, a dysfunctional UV light and a defective charger.
(d) What do you need to do to claim the Warranty? Within 1 year from the purchase date, if you believe you have a product the subject of a Defect you must cease using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all accessories, documentation and proof of purchase to the contact details set out at the end of these Terms.
(e) Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Warranty we will refund the associated costs of you returning the product to us.
(f) What will we do if you make a successful claim under our Warranty? We will, at our own cost:
(1) repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or
(2) if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.
(g) Damage Not covered by our Warranty. The following damage is not covered by our Warranty:
(1) normal wear and tear;
(3) damage resulting from the products being placed in a dishwasher;
(4) discolouration; or
(5) aesthetic blemishes.
To cut a long story short, we back ourselves to provide you with a high quality & functional product. If this does not occur & there is faults or defects as listed above, we got you!